Refund policy

Last updated 21 October 2026

Purchases are made through our reseller, Paddle, which handles payments and refunds. To ask for a refund, reply to your Paddle receipt, use the link in it, or email hello@scmbase.com with the email address you bought with.

Subscriptions (Single User and its extras)

• Subscriptions aren't refundable, including renewals and part-periods.
• Cancel any time: you won't be charged again, and you keep access until the end of the period you've paid for.
• If you're a consumer in the EU or UK, you can cancel within 14 days of your first payment. Because you asked us to start the service straight away, we refund the part of the period you haven't used. In the UK, the same applies within 14 days of each yearly renewal.

The book (PDF)

The PDF is digital content you can download straight away. When you buy, you agree that delivery starts at once, which means the usual 14-day right to cancel ends when you download it. Before you've downloaded it, you can cancel within 14 days for a full refund.

Certificate courses

Course fees aren't refundable. If you're a consumer in the EU or UK, you can cancel within 14 days of paying. Because you asked us to start the course straight away, we refund the price less a fair amount for the part of the course you've already used. Once you've sat the final exam, the course has been fully provided, and there's nothing to refund.

Always

• If you were charged by mistake, or charged twice, we'll refund the extra charge.
• If something you bought doesn't work as described and we can't put it right, we'll refund it.
• None of this affects your statutory rights as a consumer.

Refunds go back to the card or account you paid with, usually within 5 to 10 working days of being approved.